Most items ship within 1-5 business days however there are some that may take up to 7- 10 business days to manufacturer prior to shipment. Personalized items are made especially for you and require longer shipping times - please add at least an additional week when placing these types of orders. We ship via UPS, FedEx Ground, USPS and common carrier. Always provide us with a physical house or business address, as our products cannot ship to PO Boxes. <br /> <br />Visit : http://www.precious-pets-paradise.com <br />Address : Miami Springs, Florida 33166, USA <br />Tel: 1 877-404-7387